How Utilities Are Adapting to the ‘New Normal’ in the Realm of Customer Experience (CX)

Intelligent Restaurant Technology for Front of House and Back of House Orchestration for QSRs In   Quick-Service Restaurant (QSR)   industry, customer experience reigns supreme, and two key components, “front of the house” and “back of the house,” play pivotal roles in determining a restaurant’s success. These interconnected aspects rely on each other to ensure the efficient and effective functioning of the entire establishment. A hiccup in one can have a noticeable impact on the other, impacting the overall service quality and speed. While front of the house strives to create a welcoming and delightful ambiance for customers as they step into the restaurant, back of the house focuses on equipping employees with everything they need to provide exceptional service. This harmonious interplay is critical to deliver a seamless dining experience. Now with a boom in AI technologies and generative algorithms like ChatGPT, AI can intervene to ensure this harmonious interplay between ...

  Introduction The power and utility industry is undergoing a major transformation just as other industries, especially since the pandemic triggered huge paradigm shifts in how everything and everyone operates. Today, customers have high expectations from their utility service providers and want a seamless customer experience, personalized approaches, streamlined customer services, enriched interactions, and highly impactful self-service options. Utility companies need to grab this opportunity to retain and grow their customer base, and to stay relevant in a fast-changing energy landscape. Utilities are at a unique inflection point where they can create a new competitive edge by adopting new technologies to improve the customer experience, make their services available through multiple touchpoints and enhance their interactions with their customers. The question that most of the utilities are grappling with is how to cope with rapid changes in market conditions while keeping custo...